Terms & Conditions
Please read the Terms & Conditions carefully before using our services. By accessing the website, you signify your agreement to the Terms & Conditions and Privacy Policy, which may be updated by us from time to time. You should check this page regularly to take note of any changes we may have made to these Terms & Conditions.
Important Details You Should Know
Your order, or part of your order, may be rejected for one of the following reasons:
- You are not eligible to order from HIFIMAN Official Store (you must be 18 years old or over).
- Your payment authorisation failed.
- We made an error in pricing or product description.
Terms of Use
Returns & Refunds
Your purchase will be inspected as soon as it is received. You should first confirm responsibility when a claim of defect or damage is found. If the fault lies with us, you have the right to return your purchase and receive a refund. Simply contact our Customer Service team at customerservice@hifiman.com for detailed instructions.
Terms of Sale
By placing an order on HIFIMAN Official Store, you signify your agreement to the Terms of Sale. All orders are subject to availability and confirmation of the order price.
Pricing and Availability
While we strive to ensure that all details, descriptions, and prices appearing on this HIFIMAN Official Store are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and provide you with the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, we will treat the order as cancelled. Shipping costs will be charged in addition, and these additional charges are clearly displayed on the “Checkout” page.
We make every effort to deliver goods within the estimated timescales. However, dispatch times may vary according to availability, and any guarantee of delivery time is subject to delays resulting from postal issues or force majeure, for which we cannot be held responsible.
Payment
When placing an order, you confirm that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used for the order, and that there are sufficient funds to cover the cost of the goods.
Copyrights & Trademarks
The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on this website are registered trademarks of the website owner. These trademarks may not be used in connection with any products or services that do not belong to HIFIMAN. All trademarks not owned by HIFIMAN that appear on uk.hifiman.com are the property of their respective owners. The written content displayed on this website is owned by its respective author and may not be reproduced in whole or in part without the express written permission of the author.
Modification
HIFIMAN reserves the right to revise the Terms & Conditions at any time.